Caregiver resource
Transportation for Adult Day Services in Hennepin County
Questions Hennepin County families should ask about transportation when comparing adult day care, adult day services, and respite care options.
Transportation can decide whether an adult day program is actually usable. Families should ask about address fit, pickup timing, mobility needs, payer authorization, and backup plans before choosing a schedule.
Confirm the exact address first
Transportation availability can depend on the participant's home address, the center address, attendance days, and current route capacity. Give the full pickup address early in the intake call.
Ask what support is available door to door
Some participants need more than a ride. Ask whether the transportation option can support mobility equipment, transfers, supervision, or caregiver handoff requirements.
Separate transportation from program approval
Being a fit for adult day services does not automatically answer the transportation question. Ask whether transportation is available, coordinated, private pay, or authorized separately.
Have a backup plan
Weather, illness, caregiver schedules, and appointment conflicts can disrupt attendance. Families should know who to call and what happens if a ride or attendance day changes.
Talk through fit
Use this guide to prepare questions, then call Dignity to discuss schedule, eligibility, transportation, and program fit.
Request a callbackQuestions families ask
Frequently asked questions
Does Dignity provide transportation everywhere in Hennepin County?
Transportation may be available depending on address, schedule, and current capacity. Families should call with the exact pickup address.
Is transportation included in adult day services?
Not always. Minnesota DHS policy treats transportation costs separately from adult day services, so families should ask how transportation is arranged and paid for.
What should I ask during intake?
Ask about pickup address, timing, mobility equipment, escort needs, payer source, cancellation process, and whether transportation can be coordinated for the preferred attendance days.
References
Public sources used for this guide
Minnesota DHS adult day services policy · Hennepin County assistance services · Dignity Adult Services public listing
Local next step
Call Dignity to discuss program fit, schedule, transportation questions, and whether adult day services match the participant's daily needs.
Call 952.229.4861Request a callback
Talk with Dignity Adult Services
Call 952.229.4861 or send a short request. Do not include medical diagnosis details or other sensitive health information in this form.